We’ve been published, cited, referenced, and awarded for our long-standing no nonsense approach to UX since the term was coined in the 90s. We have the experience you need.

We’ve worked with startups, non-profits, industry leading organizations, and global enterprises in nearly every industry. Our UX services directly impact each client’s annual revenue ranging from 1 million to 100+ million per year.

100

Every $1 invested in UX will bring in $2 to $100 in return. ¹

89

of consumers purchased from a competitor following a poor customer experience. ²

8

Zillow boosted conversions by providing geographic context to home listings. ³

UX Services we provide

User Testing / Usability Testing

Uncover actionable insight into what your customers truly want. Most businesses focus on what they want to market or what they assume people want. They don’t take the time to fully understand how to do it properly. Watch and listen to your customers interacting with your websites, ecommerce, apps, prototypes, or user portals. We will facilitate sessions and distill the appropriate direction for you.

Benchmarking & Competitive Analysis

Fully understand what your customers expect when interacting with your business. This goes beyond your service and extends to your industry. We can collect quantitative or qualitative data using various methods to help your organization map performance over time.

Expert Design Review

Sometimes you work with an agency or internal department and are unsure with the direction of your project. Organizations bring us in to provide an unbiased and in-depth audit of the project. Nice looking designs are meaningless if they don’t provide specific solutions that you or your customers need.

Information Architecture (IA) / Navigation Analysis

How you organize your content is the primary goal of successful UX. Clear and concise navigation labels, intuitive link structure within each page, and purposeful user flow. We will utilize our time tested analysis to uncover the core needs of specific user segments to create an intuitive navigation that works for everyone.

Customer Surveys & Stakeholder Interviews

Collecting large amounts of anonymous customer feedback in a structured format is tricky business. So is collecting valuable feedback from key stakeholders within a project or organization. We filter through the feedback to outline key trends to prevent feedback loops and “yes men” situations.

Let’s get started

 

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¹ fastcodesign.com/1669283/dollars-and-sense-the-business-case-for-investing-in-ui-design
² Harris Interactive, 2011 Customer Experience Improvement Study
³ usertesting.com/about-us/case-studies#zillow